Privacy Policy

Information we collect

• Information you give us. When you submit a form, for example an appointment or contact request, we collect the details you provide, such as your name, phone number, and message.
• Usage information. We may collect basic, non-identifying analytics such as pages viewed and general location, to understand how the site is used and improve it.
• Cookies. We may use essential cookies to keep the site working and optional cookies for analytics. You can control cookies through your browser settings.

How we use your information

We use the information you provide to respond to your requests, schedule and confirm appointments, provide our services, and communicate with you. We use analytics to improve the site. We do not sell your personal information.

Protected health information

This website is a general information and appointment-request tool and is not a patient portal. Please do not send detailed medical information through the website forms. Protected health information you share with the practice during care is handled under our clinical privacy practices and applicable law, not this website policy.

How we share information

We share information only with service providers who help us operate the site and our business, for example form and hosting providers, and only as needed to provide those services. We may also disclose information if required by law.

Data retention and security

We keep personal information only as long as needed for the purposes described here, then delete or anonymize it. We use reasonable safeguards to protect your information, though no method of transmission over the internet is completely secure.

Your choices and California privacy rights

You may request access to, correction of, or deletion of your personal information by contacting us. You can opt out of non-essential cookies through your browser. California residents may have additional rights regarding their personal information under California law, and we honor requests to exercise those rights.

Contact us

Questions about this policy? Call us at (510) 451-6950 or reach us through our contact page. You can also write to East Bay Hand & Upper Extremity, 80 Grand Ave, Suite 810, Oakland, CA 94612.